Legal
Privacy notice
This site loads no scripts, fonts or images from other servers. Apart from the PostHog visit recordings described below, nothing on it reports to another company.
What the website collects
Very little. There is no advertising pixel, no embedded video or map, and no third-party font service. Every asset — including the typefaces — is served from this domain, so loading a page makes no request to any other company.
The hosting provider keeps standard server logs, which include IP addresses and requested URLs, for security and abuse prevention. We do not combine those with anything else.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
What we collect when you contact us
When you call, we keep what you tell us — name, address, phone number, the appliance and the fault — for as long as we need it to do the work, invoice for it and honour the warranty on it. We do not sell it, and we do not share it with anyone except a parts supplier where an order requires it.
Cookies
This site sets no cookies.
Contact
Questions about this notice can go to First Coast Appliance Group on +1 (904) 822-9883. The terms of use cover the rest of the site.