Reviews
Customer notes
90 reviews are published across this site, averaging 4.3 out of 5. This page counts all of them and prints the most recent from each county.
Reviews on this site are accounts customers gave us after a visit, published with a first name and last initial. The rating shown above a set of them is the average of the reviews published here, not a figure gathered from anywhere else.
Each one describes a single job: what the appliance was doing, what the technician found and how the call ended. That is deliberate — a line saying somebody was pleasant tells you nothing about whether the fault came back. The ones that are not five stars have been left in, because a set of nothing but fives tells you nothing either.
The section at the foot of this page prints the newest 4 from each county. The rest are not hidden: every brand, appliance and county page leads with the reviews filed against it, which is where a review is worth reading — beside the work it describes. The counts in the next section are of all 90.
What you will not find in any of them is a price. Charges are set out on the pricing page and nowhere else, so there is one table to keep current rather than 90 sentences. What we cover in the way of parts and labor afterwards is on the warranty page.
01 Breakdown
How the set divides
| Rating | Reviews |
|---|---|
| 5 out of 5 | 31 |
| 4 out of 5 | 53 |
| 3 out of 5 | 6 |
| All published reviews | 90 |
| County | Reviews |
|---|---|
| Duval County | 32 |
| St. Johns County | 24 |
| Clay County | 17 |
| Nassau County | 17 |
02Customer reviews
The most recent from each county
Newest first, 4 per county. Nothing has been left out for being unflattering — the star breakdown above counts every review on the site, and the ones not printed here sit on the brand, appliance and county pages they belong to.
4.3out of 5 from 90 published reviews
Rated 4 out of 5
One module in the cooktop run stopped responding under sustained load while the rest behaved. He isolated it, found a connector that had cooked, and ordered against the serial rather than the model. Right part first time.
Cressida W.
Rated 4 out of 5
The dishwasher finished with grit on the plates and a smell in the tub. He stripped and cleaned the filter housing, replaced a spray arm bearing, and showed me the detergent dose we had been getting wrong.
Henrietta V.
Rated 4 out of 5
The oven burner took five or six goes to light from cold and was instant once the cavity was warm. He replaced the igniter, checked the valve, and pointed out that the symptom had told him most of it before he arrived.
Georgina H.
Rated 4 out of 5
An induction element dropped out after a few minutes on high every single time. He found the cooling path under the top blocked with dust, cleared it and replaced a sensor that had drifted. Full power since.
Rupert A.
Rated 5 out of 5
The coffee system dripped into the drawer below and kept stopping mid brew. He replaced a seal on the brew unit, cleaned the group properly, and ran four cups through it before he would pack the van.
Ronan K.
Rated 5 out of 5
The wine cabinet drifted several degrees across a day and the upper zone never settled. He replaced a sensor and a damper motor, then logged it for a full day before he was willing to call it fixed.
Bertram S.
Rated 5 out of 5
The freezer column ran constantly while the refrigerator column beside it behaved. He proved it was the condenser fan and not the compressor, replaced it, and took the coil back to clean metal before closing up.
Colette M.
Rated 5 out of 5
The undercounter refrigerator in our outdoor kitchen had rusted at the hinges and stopped closing. He fitted new hardware, replaced the gasket and treated the fasteners. It shuts square again and stays cold.
Theodore M.
Rated 4 out of 5
The integrated door had drifted out of line with the cabinet front after work elsewhere in the run. He reset the hinge tension and the panel mounts, and the door closes without a shove for the first time.
Sylvia N.
Rated 4 out of 5
Glassware came out with a white film no matter what we changed. He found the softener was not regenerating, repaired it, and explained what the water does out here. The glasses are clear for the first time in a year.
Vaughn T.
Rated 4 out of 5
The integrated dishwasher panel had gone out of alignment and the door was catching on the cabinet. He adjusted the hinges and the panel mounts, then checked the seal along the bottom edge before he left.
Josephine T.
Rated 4 out of 5
The door dropped open instead of holding at half. He changed both springs and the cables, then balanced the door against the weight of the panel on it. It holds wherever you leave it now.
Marguerite L.
Rated 4 out of 5
The steam oven took forever to come up and left deposit on the roof of the cavity. He descaled it, replaced the level sensor, and set the water hardness correctly, which nobody had done since it went in.
Augustus R.
Rated 4 out of 5
The downdraft rose part way, stopped, and then refused to drop again. He found the lift binding where salt had got into the runners, cleaned and relubricated it, and replaced the one guide that was worn.
Nikolai B.
Rated 4 out of 5
The condenser was packed with lint and salt residue and the unit never rested. He cleaned it down, replaced a fan that had been running hot, and set out how often it needs doing this close to the water.
Frederick S.
Rated 4 out of 5
Salt had eaten through the fin pack on the condenser and the unit never shut off. He was blunt that cleaning would not bring it back and fitted a new coil instead. It runs in cycles again rather than droning all day.
Caleb R.
03 What it costs
What did the visits below cost?
Not one review on this page quotes a figure, on purpose — a sentence with a price in it goes stale the day the price moves. The table does that job instead, and it is the same one every page here reads.
$80 Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
| Repair | Typical total |
|---|---|
| Door gasket or seal replacement | $230–$620 |
| Evaporator or condenser fan motor | $250–$580 |
| Defrost heater, thermostat or sensor | $240–$640 |
| Ice maker, water valve or supply line | $230–$630 |